Refund Policy
1. Overview
NovaLingua strives to ensure complete satisfaction with our services. This policy outlines our refund procedures for different subscription types and circumstances.
2. Individual Subscriptions
2.1. Monthly Subscriptions
- 14-day money-back guarantee for new subscribers
- Prorated refunds available for technical issues
- No refunds for partial month usage
2.2. Annual Subscriptions
- 30-day money-back guarantee
- Prorated refunds available after 30 days
- Full refund if service is unavailable for over 72 hours
3. Institutional Subscriptions
Refund terms for institutional subscriptions are specified in individual service agreements. General terms include:
- Custom refund periods based on contract terms
- Service level agreement guarantees
- Prorated refunds for early termination
4. Refund Process
To request a refund:
- Contact [email protected]
- Provide your account details and reason for refund
- Allow 5-10 business days for processing
- Refunds will be issued to the original payment method
5. Non-Refundable Items
- Individual test purchases
- Custom curriculum development fees
- Administrative fees
- Partially used subscription periods
6. Exceptions
We may consider refund requests outside of these terms in exceptional circumstances, evaluated on a case-by-case basis.
7. Contact Information
For refund-related inquiries, please contact our support team at:
- Email: [email protected]
- Phone: +1 (555) 123-4567
- Hours: Monday to Friday, 9 AM - 6 PM EST